Discrimination and Harassment

Touriandi Lodge chooses to promote a living environment free of any discrimination and harassment. Behavior, such as excessive criticism or ignoring other people’s rights and opinions, damages the congenial atmosphere that Touriandi promotes and is unacceptable.     

      
Disputes Resolution

Should a resident have any questions, concerns or complaints whilst living in the care facility, you or your representative can:

  • Raise them with a staff member who will refer them to management; or
  • Complete a complaints form, available at the facility (near the front entry) or:
  • Make an appointment and raise them directly with the facility Manager

All complaints will be responded to, either verbally or in writing, within fourteen days (14) of receipt of the complaint.  If you are not satisfied with the response, you may choose to put your complaint in writing to the facility Manager or an Executive of the organization.  

Alternately, or at any time during the process, you can contact and obtain assistance from ACCIS and/or complete the online complaints form at:

Aged Care Complaints Investigation Scheme
Department of Health and Ageing
GPO BOX 9848
SYDNEY NSW  2001
Phone: 1800 550 552
web:     www.health.gov.au/oacqc 

 

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